Human evaluation / Voice agents

Voice agent evaluation.
Test the conversation.

Put your voice agent in conversation with people. We organize human testing around the situations your agent needs to handle, then turn those sessions into reviewed evidence of what worked and what needs attention.

Scope your voice-agent evaluation

What we test

The turns that decide the outcome.

A voice agent has to do more than produce a plausible reply. We test how it handles the conversation and whether it completes the user's task.

01

Interruptions & turn-taking

Test what happens when a person interrupts, pauses, speaks briefly, or changes direction. Review whether the agent listens, responds at the right point, and keeps the conversation moving.

02

Language switching & misunderstandings

Have people switch languages and introduce situations that require clarification. Review whether the agent follows the request, recognizes confusion, and recovers without losing context.

03

Task completion & recovery

Give the conversation a concrete objective. Test how the agent handles corrections, missing information, and unsuccessful attempts, then record whether the task was completed.

Evaluation rubric

Score the behavior. Keep the evidence.

We translate your product requirements into a review rubric so scores describe observable behavior in the conversation.

Conversation handling
Review interruptions, turn-taking, clarification, and continuity against the scenario's expectations.
Task outcome
Record completion, partial completion, or failure using your definition of a successful interaction.
Failure classification
Label the behavior that prevented success and reference the relevant turn or audio interval.

Execution & quality assurance

A managed evaluation workflow.

We manage participant preparation, session execution, review, and quality assurance as one evaluation workflow.

  1. 01

    Define the test

    Agree on scenarios, languages, agent access, session capture, and acceptance criteria.

  2. 02

    Prepare participants

    Brief people on the scenario and qualify reviewers against the scoring rubric.

  3. 03

    Run & review

    Conduct the conversations, review the recordings and transcripts, and score the relevant behavior.

  4. 04

    Resolve & deliver

    Adjudicate ambiguous judgments and check that scores and failure labels link back to the session evidence.

What you receive

A traceable record of each conversation.

Receive session evidence and structured judgments that your team can inspect, compare, and use to plan the next iteration.

Recordings & transcripts
Human-agent audio and transcripts organized by session and scenario.
Scores & failure labels
Rubric-based judgments, task outcomes, and failure categories tied to the relevant conversation.
Structured evaluation records
Session references, scenario identifiers, rubric versions, and review notes in your required delivery format.

Scope your evaluation

Get human conversation data
to evaluate your voice agent.

Real people interact with your agent through realistic tasks and challenging conversations. We turn those sessions into a reviewed evaluation dataset with recordings, transcripts, human judgments, and labeled failures.

Tell us who your agent serves, which languages it supports, and what it needs to handle. We'll scope the participants, conversations, and dataset delivery.

Scope your voice-agent evaluation